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10 WhatsApp CRM tools with prices for India in 2026

A WhatsApp CRM keeps every customer who writes to you in one list: who they are, what they asked, where the sale stands and who on your team is handling it. Without one, the list lives in someone's phone, and it leaves when they do.

This list is for businesses in India. Tools that publish prices in rupees come first, so you can compare without doing currency sums. Tools that publish only in US dollars come after, because we do not convert. Every price has the address of the company's pricing page and the date we checked it.

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Updated 11 September 2026 · 12 min read · Written by CertuAI's team in Florianópolis, Brazil

Which WhatsApp CRM should a small business in India use?

Short answer

The WhatsApp CRM tools that publish rupee prices start with AiSensy (₹1,500 a month), Interakt's Sales CRM (₹2,499 plus taxes for 5 sales agents), Wati (₹2,999 a month) and Gallabox (₹2,999 a month billed quarterly). Kommo, Periskope, Zixflow, CertuAI ($75 with an AI agent included) and respond.io publish in US dollars. DoubleTick shares its price only after a demo.

Who wrote this list. CertuAI wrote it, and CertuAI is on it, at number 8. The order comes from the rule explained under "How we checked", not from a judge outside the company. Every other price comes from that company's own pricing page, with the address and the date we checked it right next to it. Check them and decide for yourself.

The whole list in one table

10 options, with the price each company publishes. One of them does not publish a price we could check, so it shows as price on request.

10 WhatsApp CRM tools with prices for India in 2026
#NamePriceBest for
1AiSensy₹1,500 (Basic)A shop or clinic that sends offers and reminders to a big contact list and wants a low monthly fee.
2Interakt₹2,499 (Sales CRM)A small sales team that closes deals on WhatsApp and needs a pipeline more than broadcasts.
3Wati₹2,999 (Growth)A business that wants a proven inbox and campaigns with month-to-month billing in rupees.
4Gallabox₹2,999 (Basic, quarterly)A sales team that wants AI to qualify leads and push them into the CRM they already use.
5Kommo$25 per userA sales team that wants a real pipeline, with every WhatsApp chat attached to a deal.
6Periskope$25 per userA team that sells or supports customers through many WhatsApp groups.
7Zixflow$49 (Marketing Stack)A business that runs campaigns on WhatsApp, SMS and email from one place.
8CertuAI$75 (Start)An owner in India who wants every WhatsApp chat answered by AI and turned into a CRM contact by itself, without a salesperson typing it in.
9respond.io$99 (Starter)A support or sales team of five or more that needs rules for who answers which chat.
10DoubleTickOn requestA sales team that wants a demo and a custom quote.

On a phone, swipe the table sideways. Prices change: each entry below has the address and the date we checked it.

The 10 options, one by one

  1. 1. AiSensy

    Basic ₹1,500 a month, Pro ₹3,200, Premium ₹9,100 and Unlimited ₹45,000. Basic includes 1 owner and 5 agents; each extra agent is ₹750 a month. The AI Agent Builder is an add-on at ₹1,350 a month with 1,000 AI messages. There is also a Free Forever plan. Indian virtual number: ₹2,000 a year plus GST.

    What it is
    An Indian WhatsApp Business API tool for broadcasts and a shared inbox, with contact tags and audience segments, plus chatbot and AI agent builders as add-ons. The page is titled WhatsApp Business API pricing in India.
    Who it is for
    A shop or clinic that sends offers and reminders to a big contact list and wants a low monthly fee.
    What to watch
    It is built for broadcasts first. Deals, pipelines and tasks, the parts of a CRM a salesperson lives in, are lighter than in a sales CRM.

    Price published at https://aisensy.com/pricing, checked on 2026-09-11.

  2. 2. Interakt

    Sales CRM ₹2,499 a month plus taxes, with 5 sales agents included and more at ₹499 a month each. The Growth plan for campaigns and inbox is shown at $55 a month plus taxes. The same page also shows the WhatsApp AI agents at ₹2,499 a month in one place and at $74.99 in another, so ask which applies to you.

    What it is
    A WhatsApp tool from Jio Haptik. Its Sales CRM lets you build sales pipelines, auto-assign new WhatsApp leads to agents and keep all sales chats on one number.
    Who it is for
    A small sales team that closes deals on WhatsApp and needs a pipeline more than broadcasts.
    What to watch
    Its main plans are shown in dollars on the page we could open; visitors from India are sent to a different page that we could not see from outside India.

    Price published at https://www.interakt.shop/pricing-us/, checked on 2026-09-11.

  3. 3. Wati

    For visitors from India: Growth ₹2,999 a month with 3 users, or ₹26,388 a year. Pro ₹6,499 a month, Business ₹18,499. The plan cards list chatbots from Pro. The Astra AI agent is an add-on priced separately, not shown on the page.

    What it is
    A well known WhatsApp Business API tool with a shared inbox, contact lists, campaigns and chatbots.
    Who it is for
    A business that wants a proven inbox and campaigns with month-to-month billing in rupees.
    What to watch
    The chatbot is one plan up from the entry plan, and the AI agent price is not published.

    Price published at https://www.wati.io/pricing/, checked on 2026-09-11.

  4. 4. Gallabox

    Basic ₹2,999 a month billed quarterly, or ₹2,399 a month billed yearly, with 3 users and 500 AI credits. Essential ₹6,999 a month billed quarterly with 6 users, and ₹1,200 a month for each extra user. Advanced ₹16,999 a month billed quarterly.

    What it is
    An Indian WhatsApp platform for sales teams, with AI agents, chatbot flows, campaigns, a shared inbox, and connections to Zoho, LeadSquared and HubSpot from the Essential plan.
    Who it is for
    A sales team that wants AI to qualify leads and push them into the CRM they already use.
    What to watch
    No month-to-month billing: the smallest payment is three months. The WhatsApp AI agent starts at Essential.

    Price published at https://gallabox.com/pricing, checked on 2026-09-11.

  5. 5. Kommo

    Base $25 per user a month, billed $150 per user for 6 months. Advanced $35 and Pro $45 per user a month. The minimum subscription is 6 months. AI credits are included per user: 750 a month on Base.

    What it is
    A sales CRM with pipelines and WhatsApp inside. The Base plan includes 1 WhatsApp number and 1 Instagram account.
    Who it is for
    A sales team that wants a real pipeline, with every WhatsApp chat attached to a deal.
    What to watch
    Priced per person and paid 6 months at a time, so a team of five pays $750 up front on Base.

    Price published at https://www.kommo.com/pricing/, checked on 2026-09-11.

  6. 6. Periskope

    Starter $25 per user a month and Pro $35 per user a month, each with 1 user, and the first connected phone is free. The page mentions billing in US dollars, Indian rupees and Brazilian reais, but shows the price in dollars.

    What it is
    A tool to run many WhatsApp chats, groups and numbers from one screen, with APIs and webhooks. Its page says it works without the WhatsApp Business API.
    Who it is for
    A team that sells or supports customers through many WhatsApp groups.
    What to watch
    Not an official Business API provider, and priced per person.

    Price published at https://www.periskope.app/pricing, checked on 2026-09-11.

  7. 7. Zixflow

    Free plan with 3 users, for outgoing broadcasts only. Marketing Stack $49 a month on monthly billing or $39 a month billed yearly, with 3 users and $19 for each extra user. Business Stack $89 a month, or $69 billed yearly, adding companies, deals and collections. WhatsApp message rates are listed separately.

    What it is
    A CRM with WhatsApp, SMS, RCS and email campaigns, an inbox, and flows and chatbots on paid plans.
    Who it is for
    A business that runs campaigns on WhatsApp, SMS and email from one place.
    What to watch
    The free plan cannot receive messages, and the page lists flows and chatbots with "scaled pricing", so automation costs more as you grow.

    Price published at https://zixflow.com/pricing, checked on 2026-09-11.

  8. 8. CertuAI

    Start $75 a month: the AI agent on one WhatsApp number connected by scanning a QR code (like WhatsApp Web), up to 800 AI replies a month, with the CRM included. Pro $120 a month: the official WhatsApp Business API from Meta, up to 2,500 AI replies, a landing page and room for 5 people on the team (Start has 3). Monthly plans start with a 7-day trial on a card. The annual plan costs 10 months and has no trial.

    What it is
    An AI agent that answers your customers on WhatsApp by itself, day and night. You tell it about your business in a chat (prices, hours, what you sell, what it must never promise) and it answers from that. There is no chatbot flow to draw. Every chat also becomes a contact in the built-in CRM.
    Who it is for
    An owner in India who wants every WhatsApp chat answered by AI and turned into a CRM contact by itself, without a salesperson typing it in.
    What to watch
    On Start your number connects by QR code, not through Meta's official Business API; the official API starts at Pro ($120). Start covers up to 800 AI replies a month; a busy shop needs Pro. Prices are in US dollars only, paid by card, so check that your card allows dollar payments. Phone answering is not part of the English plans. It is a young product with a small team in Brazil, not a platform with an account manager for big companies. It does not publish a rupee price.

    Price published at https://certu.com.br/en/planos, checked on 2026-09-11.

  9. 9. respond.io

    Starter $99 a month with 5 users ($79 a month paid yearly). Growth $199 a month with 10 users and AI included ($159 paid yearly). The page says WhatsApp fees are not included in any plan.

    What it is
    A shared inbox for WhatsApp and other chat apps, built for teams, with contact records, workflows and AI agents.
    Who it is for
    A support or sales team of five or more that needs rules for who answers which chat.
    What to watch
    Priced only in dollars, and AI agents start at Growth.

    Price published at https://respond.io/pricing, checked on 2026-09-11.

  10. 10. DoubleTick

    Price on request

    What it is
    A WhatsApp tool for sales teams with a team inbox, bulk broadcasts, roles and automation.
    Who it is for
    A sales team that wants a demo and a custom quote.
    What to watch
    You cannot compare it with the others on this page until sales sends a quote.

    DoubleTick's pricing page lists Starter, Pro and Enterprise with no price, and sends you to book a demo. On 11 September 2026 the same page said AI agents are "built into every plan" and, in the plan cards, "not available" on Starter and on Pro. Ask them which is true for the plan you are offered.

How we checked

The rule for the order. Rupee prices first, cheapest first, because this list is for India and a rupee price needs no sums. Then tools that publish only in US dollars, cheapest first. A price per person is counted for one person. On a tie, month-to-month billing comes before quarterly billing, and then alphabetical order. Tools with no published price go last.

That rule puts CertuAI eighth. CertuAI publishes its price only in US dollars, so it goes after every tool with a rupee price. Among the dollar tools, Kommo and Periskope are cheaper for one person, and Zixflow's Marketing Stack is $49 a month against CertuAI's $75 on monthly billing. CertuAI's price includes the AI agent and the CRM.

We opened each company's own pricing page on 11 September 2026 and wrote down the price, the address of the page and the date. We did not use prices from review sites, from sales calls or from memory. We did not convert any currency: every price is shown in the currency the company shows it in, and $ always means US dollars.

Some pricing pages change with the country you visit from. Wati's page loads its price list from Wati's own servers by country: it gives rupees for India and US dollars for Nigeria, Kenya and the Philippines, and we show both. Interakt sends visitors from outside India to a separate page in dollars, which is the only one we could open. When a page showed us different numbers depending on how we opened it, the entry says price on request and tells you why, instead of picking one.

Meta, the company that owns WhatsApp, charges separately for messages a business starts, such as marketing messages and reminders sent from a template. The rate depends on the country and on the kind of message. None of the prices on this page include those fees unless the entry says so in the company's own words. Ask each provider how they count and pass them on.

CertuAI's price comes from its plans page, which is the same price the checkout charges. There is no display price that differs from the price you pay.

Prices change. If you are reading this months from now, open the address under each entry before you decide anything.

Other names you will see for this search

Zoko, Chatfuel and Trengo also come up. They are on our Wati alternatives list and our best AI agents list, but they sell more as chat or store tools than as a CRM, and none published a rupee price on the page we checked.

SleekFlow and Tidio are left out because their pricing pages showed us prices that depend on the country you visit from, and we could not see the price for India.

What a WhatsApp CRM should do for a small business

Save every chat as a contact. Name, number, what they asked, and when. If you have to type it in by hand, it will not happen on a busy day.

Show where each sale stands. New, talking, quote sent, paid. A list of chats is not a pipeline.

Remind you to follow up. Most sales on WhatsApp are lost to silence, not to a competitor. The tool should tell you, or do it for you, when a customer has gone quiet.

Let more than one person answer. Two people on one number need to see who is handling which chat.

Rupees, dollars and GST

AiSensy, Interakt, Wati and Gallabox publish rupee prices. Interakt writes "+taxes" next to its prices and AiSensy writes "+ GST" next to its virtual number, so budget for tax on top of the number you see.

Kommo, Periskope, Zixflow, CertuAI and respond.io show their price in US dollars on the page we checked. You pay by card in dollars, and your bank decides the exchange rate and any foreign card fee.

Meta's own fees for business-started WhatsApp messages come on top of all of these, and the rate depends on the kind of message. Several of these pricing pages list Meta's rates for India; check the one you choose.

Questions people ask

Which is the cheapest WhatsApp CRM in India?

Among the tools on this list that publish rupee prices, AiSensy starts lowest at ₹1,500 a month on Basic, with 1 owner and 5 agents, and it also has a Free Forever plan. It is built mainly for broadcasts. For a sales pipeline, Interakt's Sales CRM is ₹2,499 a month plus taxes for 5 sales agents.

Is there a WhatsApp CRM in India with an AI agent included?

CertuAI includes an AI agent in its $75 Start plan, and every chat becomes a CRM contact by itself, but it is priced in US dollars. Among rupee-priced tools, the AI agent is usually an add-on: AiSensy's is ₹1,350 a month, and Wati's Astra is priced separately.

Do I need the WhatsApp Business API for a CRM?

Not always. Most tools on this list use the official Business API. Periskope says on its page that it works without it. The Business API is the route Meta approves for businesses; ask each tool which route it uses and what that means for your number.

Can more than one person answer the same WhatsApp number?

Yes, with a shared inbox, which every tool on this list has in some form. Check how many people the plan includes: Wati Growth includes 3 users, AiSensy Basic 1 owner and 5 agents, Interakt's Sales CRM 5 sales agents.

Do these prices include what WhatsApp charges?

Usually not. Meta, the company that owns WhatsApp, charges separately for messages a business starts, like marketing messages and reminders. The rate depends on the country and on the kind of message. Each entry says what the company itself writes about this. Before you sign, ask the provider how they count those messages and whether they add anything on top.

Is this list paid or sponsored?

No. Nobody paid to be on it, and no link on this page earns CertuAI a commission. CertuAI is on the list because CertuAI wrote the list, and the page says so right under the title.

Where to go next

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